How Smart Energy Answers elevates the customer experience
Jan 2023
Using up to date aerial data for tailored proposals, smart Energy Answers is better meeting its customer needs.
Jan 2023
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“With Nearmap, I can develop a proposal from start to finish in under 5 minutes.”
Michael KingSenior Technical Consultant, Smart Energy Answers
Developed accessible proposals in seconds
Elevated the customer experience
Avoided on-site surprises with accurate data
The challenge
Sourcing real-world truth
In the past, Smart Energy Answers have utilised satellite imagery in order to form solar proposals, but they knew that this traditional method often provided outdated captures. The company has had to turn away potential customers due to a limited view into the real-world context surrounding future installation sites. Where the company believed there was interference with the solar capabilities of a particular location, there was actually prime opportunity — they just couldn’t access accurate data.
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The solution
Creating accurate proposals
With ease of access to eye-catching, high-resolution imagery from Nearmap, Smart Energy Answers can develop accessible proposals in just seconds. From testing different panels to customising the kilowatts, customers get tailored and interactive proposals instantly, on any platform. This allows Smart Energy Answers to gain immediate feedback, enabling efficient updates and a trustworthy means to build strong foundations with customers.
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The impact
Making decisions with confidence
Up-to-date, accurate property information equipped Smart Energy Answers with the data they needed to make confident decisions — helping to avoid on-site surprises caused by inaccurate data as they continue meeting customer expectations.
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Inspection-level property intelligence for confident remote decisioning
Nearmap imagery has a ground sampling distance (GSD) of 5.5–7.5cm per pixel — meaning its consistently clearer than satellite and more cost-effective than drone.
Smart Energy Answers is an all-encompassing solar provider with a vision to accelerate the transition to 100% renewable energy through the adoption of cutting edge sustainable technologies.